Returns and Refunds Policy

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from tidalwavesupplies.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure about your items eligibility, please contact us for clarification.

Return Request Process

To initiate a return, you must contact us by emailing [email protected]. Include your order number and a brief description of the reason for the return. Return requests must be made within 30 days of receiving your order. We will respond to your request with further instructions on how to proceed with the return.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Provide your order number and a description of the issue, along with any supporting photographs. We will assess the situation and determine the best course of action, which may include a replacement or refund.

Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiry as soon as possible.